Everything you need to know about Securus. Below CheapJailCalls.com customers can find the information they will need to use our service at facilities where the phone calls are governed by Securus Technologies. Feel free to contact us at 1.800.526.1170 for any information that can not be found here.
Securus is one of the bigest companies serving the inmate calling industry. They are also known as Embarq, T- netix,& Correctional Billing Services. Like with all inmate telephone service providers. Like with all inmate telephone service providers the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. CheapJailCalls.com can help you save money by providing a local number to the facility where the inmate calls are being originated thus avoiding the high cost of long distance collect calls that will result when you set up an account with Securus. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:
Calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls. This account is created automatically when you accept a collect call and server provides you with a 90 day rolling limit and you pay it with your local telephone bill. There is a $2.99 monthly processing fee If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there are the following options:
Direct Bill Account
Relatives or friends get billed monthly for their collect calls. A credit check is required to establish this account and the minimum payment is $25 with a monthly processing charge of $2.49.
Inmate Debit Account
Relatives put $$ into a trust and the inmate can xfer funds to debit card to make calls.There is a $25 min and a $6.95 processing fee.
AdvanceConnect AccountThis is a prepaid account with a minimum $25 and processing fees of up to $6.95
Note: On the AdvanceConnect and Direct Bill accounts you can pay with visa or master card,western union or mail a check or money order (avoiding the processing fee) to:
Securus Correctional Billing Svcs PO Box 650757,Dalls , Tx. 75265-0757
Inmate Debit Acccounts can be replenished with Visa, Master Card or by mail at same address.
Friends & Family Contact Us
Blocked Call Resolution
Some of the reasons your call might be blocked include:
- Securus might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
- Your local telephone service provider has a block on the line.
- Your local telephone service provider does not allow collect calls.
- Your prepaid collect call account has run out of funds and you need to add more
It is possible that your call could be dropped during a call from jail or prison. Securus Technologies does not issue credit for any calls that are dropped due to a 3-way attempt. Some of the reasons a call would be considered a 3-way attempt and dropped by them include:
- Setting the phone down hard.
- Static on the line.
- Pushing a dial button.
- Allowing someone to pick up another phone connected to the line you are on.
- Accepting a call and then trying to forward it to another number.
- Taking an incoming call.