Wednesday, 09 March 2011 04:10

Infinity Communications

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Infinity Communications

Everything you need to know about Infinity Communications. Below customers can find the information they will need to use our service at facilities where the phone calls are governed by Infinity Communications.  Feel free to contact us at 1.800.526.1170 for any information that can not be found here.

Infinity Communications only services Texas, Louisiana, Mississippi, Alabama, Georgia and Florida. Like with all inmate telephone service providers the cost of the calls will vary depending on the location and kind of facility. Federal, State & County facilities have different rates and set- up rules. can help you save money by providing a local number to the facility where the inmate call is originating from thus avoiding the high cost of long distance collect calls if you use Infinity Communications. If after reviewing this information you still wish to create an account with this provider you can do so using one of the following options:


Collect Calls

Calls placed to approved telephone numbers by the correctional facility are billed to the receiving party through their regular phone bill. There is a ceiling placed by carriers as to the amount of collect calls you can receive. It varies from carrier to carrier and if you exceed the limit you are at risk of being blocked for future inmate calls. If this is your case or if your credit history prevents you from being billed by your local telephone carrier, then there are the following 2 options:

Prepaid Debit Account

Each inmate has the option to transfer funds from their commissary account to their telephone account. This account is associated with the inmate’s PIN and called telephone number. Funds for this account are deposited by family and relatives into the inmate’s commissary account.

Prepaid Collect Service

A prepaid account is set up by Infinity Communications for the called party and then all inmate calls are processed as prepaid collect. If payment into this account is made via the receiving party credit card Infinity Networks will run a credit check prior to initiating accepting payments from the card. Also you will need the inmate’s PIN # at the time you are setting up this account.

Minimum initial deposit or replenishment amount is $25.00.

Payment Methods

Infinity Communications accepts payment through MoneyGram or on their website using only Visa, Master Card or Discover or by phone 1-866-681-2984 Mon- Fri 7:30 am to 6:00 pm CST

NOTE: All inmate calls regardless of being debit or prepaid range between $0.30 to $0.89 per minute with a connection fee ranging between $2.98 to $5.50 per call. International

Blocked Call Resolution

Some of the reasons your call might be blocked include:

  • Infinity Communications might not have a billing contract with your local telephone service provider preventing you from receiving collect calls.
  • Your local telephone service provider has a block on the line.
  • Your local telephone service provider does not allow collect calls.
  • Your prepaid collect call account has run out of funds and you need to add more


Dropped Calls

It is possible that your call could be dropped during a call from jail or prison. Infinity Communications does not issue credit for any calls that are dropped due to a 3-way attempt.  Some of the reasons a call would be considered a 3-way attempt and dropped by them include:

  • Setting the phone down hard.
  • Static on the line.
  • Pushing a dial button.
  • Allowing someone to pick up another phone connected to the line you are on.
  • Accepting a call and then trying to forward it to another number.
  • Taking an incoming call.


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